bdgil's Privacy Policy
Protecting your personal information is our highest priority — this page clearly describes how bdgil collects, uses, and keeps your information secure.
1. Introduction
bdgil ("we", "us", or "platform") provides a safe and transparent online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the bdgil website or services, how we use it, and how we keep it secure.
By using our platform, you agree to the terms described in this Privacy Policy. If you have any questions, please contact our support team.
This Policy is consistent with the applicable laws of Bangladesh and digital security regulations. We reserve the right to update this Policy at any time and will notify users of any significant changes.
What Information We Collect
Registration and Account Information
We collect the information you provide when creating an account:
- Full name and date of birth
- Email address
- Mobile number
- Chosen username and password (encrypted)
- Documents required for identity verification (such as a national ID card)
Financial Transaction Information
For deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction amount and time
- Transaction reference number
- Balance history and bonus usage records
We never store full card numbers or banking credentials.
Usage and Technical Information
Information collected automatically when you use our site:
- IP address and geographic location (at country level)
- Browser type and version
- Device type and operating system
- Site access times and page view information
- Cookie and session data
Communication Information
When you contact our support team:
- Records of live chat conversations
- Email content and replies
- Complaint and resolution history
- Issue type and response time
How Information Is Used
We use the information we collect for the following purposes:
Account Management
Information is used for account verification, login security, identity confirmation, and age verification (21+).
Transaction Processing
Transaction information is used to process deposits, withdrawals, bonus payments, and to generate financial reports.
Fraud Prevention
To detect suspicious activity, prevent multiple accounts, and ensure the security of the platform.
Service Improvement
To analyse user experience and improve game selection, payment methods, and support quality.
Customer Service
Previous communication records are used to resolve your issues quickly through 24/7 live chat and email support.
Responsible Gaming
To monitor playing patterns, identify risky behaviour, and provide assistance when needed.
Sharing Information with Third Parties
bdgil never sells or rents your personal information. Information may be shared with third parties only in the following limited circumstances:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, or a bank is shared with the relevant payment provider.
- Game software providers: Technical information related to gameplay data may be shared with game developers in anonymised form.
- Legal requirements: Information may be provided in response to a lawful request from a law enforcement authority in Bangladesh or by court order.
- Fraud prevention services: Limited information may be shared with trusted security partners for the purpose of security and fraud prevention.
- Business transfers: In the event of any merger or acquisition involving bdgil, information may be transferred after users are notified in advance.
All third parties are contractually obligated to keep your information confidential and to use it only for the specified purpose.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential cookies: These are necessary to maintain login sessions, ensure core site functionality, and protect security.
- Functional cookies: Used to remember your preferences (language, display settings).
- Analytics cookies: Used to review site usage and improve service quality.
- Security cookies: Help detect fraudulent logins and suspicious activity.
You can manage cookies from your browser settings. However, disabling cookies may limit some features of the site.
Data Security Measures
bdgil follows the highest industry standards to protect your personal information. Our security measures include:
All your data transfers are protected by high-level SSL encryption.
Your information is stored in encrypted databases, with access limited to authorised staff.
An additional verification layer is available to protect your account.
Our systems undergo regular security testing to ensure no vulnerabilities exist.
Even so, it is not possible to guarantee that any data transfer over the internet is completely secure. Keep your password confidential and end your session after logging in on an unfamiliar device.
Data Retention Period
We retain your information only for as long as necessary. Retention periods are set as follows:
- Active account information: Retained for as long as the account remains active.
- Financial transaction records: Retained for a specified period after account closure to meet legal and regulatory requirements.
- Support conversations: Retained for a specified period for service quality improvement and dispute resolution.
- Marketing preferences: Retained until you withdraw your consent.
Upon a request to close an account, we will delete or anonymise your personal information as soon as possible, except where records are legally required to be kept.
Your Rights
You have the following rights regarding your personal information:
Right to Access Information
You have the right to request details of what information we hold about you and to receive a copy.
Right to Correction
You have the right to request correction of any information that is inaccurate or incomplete.
Right to Deletion
In certain circumstances, you have the right to request deletion of your personal information.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Withdraw Consent
For information processed on the basis of consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint
If you believe your data rights have been violated, you may lodge a complaint with the relevant authority.
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.
Protection of Minors
bdgil is for persons aged 21 and over only. We do not knowingly collect information from, or allow account creation by, anyone under the age of 21.
Age is verified at the time of registration. If we become aware that a person has created an account while under this age limit, we will immediately close that account and delete the associated information.
For ages 21+ only. We encourage parents to monitor their children's online activity.
Changes to the Policy
bdgil may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be published on the website.
- A message will be sent to your registered email address.
- You will be informed of the changes at the time of login.
Continuing to use the platform after the updated Policy is published means you agree to the new terms. The "Last Updated" date at the top of this page always indicates the most recent version of the Policy.
Have a question about your privacy?
For any questions about this Privacy Policy or to exercise your data rights, please contact our support team.
We are available 24/7 and ready to help in Bengali.